{"id":295,"date":"2026-02-14T08:51:41","date_gmt":"2026-02-14T08:51:41","guid":{"rendered":"https:\/\/molaray.com\/?page_id=295"},"modified":"2026-02-14T09:08:36","modified_gmt":"2026-02-14T09:08:36","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/molaray.com\/?page_id=295","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"
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Terms & Conditions<\/span><\/h2>\n

Website Maintenance, Hosting & Domain Services<\/strong><\/p>\n

These Terms & Conditions govern the provision of website maintenance, hosting, and domain management services by <\/span>Molaray<\/strong> (\u201cService Provider\u201d) to its clients (\u201cClient\u201d). <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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1. Website Build Services<\/p>\n

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1.1 What a Website Build Includes<\/p>\n

Unless otherwise agreed in writing, a website build includes:<\/p>\n

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  • Design and development of a website based on agreed structure, pages, and scope<\/li>\n
  • Implementation of a CMS (e.g. WordPress or equivalent)<\/li>\n
  • Installation and configuration of themes and plugins required for agreed functionality<\/li>\n
  • Basic performance and security configuration<\/li>\n
  • Integration of third-party tools or systems as provided<\/strong>, without custom development<\/li>\n
  • Delivery of a functional website ready to go live<\/li>\n<\/ul>\n

    The website is considered delivered and accepted<\/strong> once it is made live or formally approved by the Client.<\/p>\n

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    1.2 What a Website Build Does NOT Include<\/p>\n

    A website build does not<\/strong> include unless explicitly agreed in writing:<\/p>\n

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    • Custom software or plugin development<\/li>\n
    • Modification of third-party booking, payment, or external systems beyond their standard capabilities<\/li>\n
    • Ongoing content creation, copywriting, or imagery<\/li>\n
    • SEO strategy, ranking guarantees, or advertising performance<\/li>\n
    • Legal compliance (GDPR, cookie consent, accessibility laws, industry-specific regulations)<\/li>\n
    • Data migration unless explicitly agreed<\/li>\n
    • Training beyond basic handover explanations<\/li>\n
    • Ongoing support, hosting, or maintenance (unless covered by a separate plan)<\/li>\n<\/ul>\n

      Once delivered, any changes, fixes, or additions are out of scope<\/strong> unless agreed separately.<\/p>\n

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      2. Maintenance Services (If Applicable)<\/p>\n

      Maintenance applies only<\/strong> to the website as delivered or last approved and includes:<\/p>\n

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      • CMS core updates<\/li>\n
      • Theme and plugin updates<\/li>\n
      • Basic security and uptime monitoring<\/li>\n
      • Monthly off-site backups<\/li>\n
      • Performance and stability checks<\/li>\n
      • Minor bug fixes related to existing functionality<\/li>\n<\/ul>\n

        Maintenance does not<\/strong> cover new features, redesigns, or issues caused by unauthorised changes.<\/p>\n

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        3. Hosting Services (If Applicable)<\/p>\n

        Hosting services include:<\/p>\n

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        • Managed server hosting<\/li>\n
        • SSL certificate (where supported)<\/li>\n
        • Server-level security configuration<\/li>\n
        • Basic caching and performance optimisation<\/li>\n
        • Server monitoring<\/li>\n<\/ul>\n

          Hosting resources are intended for normal usage. Excessive traffic, storage, or misuse may require an upgrade or result in suspension.<\/p>\n

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          4. Domain Holding & Management (If Applicable)<\/p>\n

          Where included:<\/p>\n

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          • Domains may be registered and\/or held on behalf of the Client<\/li>\n
          • Renewals are managed during the active service period<\/li>\n
          • Required DNS settings are maintained<\/li>\n<\/ul>\n

            The domain remains the property of the Client. Upon termination and full payment, the domain will be transferred to the Client or their nominated provider.<\/p>\n

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            5. Exclusions (Always Excluded)<\/p>\n

            The following are explicitly excluded<\/strong> unless agreed in writing:<\/p>\n

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            • Custom development of third-party software or plugins<\/li>\n
            • Emergency fixes caused by:<\/li>\n
            • Weak, shared, or compromised credentials<\/li>\n
            • Client or third-party modifications<\/li>\n
            • Unpaid external services<\/li>\n
            • Malware or hacking not caused by Service Provider negligence<\/li>\n
            • Data loss caused by third-party services<\/li>\n
            • Business interruption, missed revenue, or reputational damage<\/li>\n<\/ul>\n

              <\/p>\n

              6. Client Responsibilities<\/p>\n

              The Client agrees to:<\/p>\n

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              • Provide accurate and timely access credentials<\/li>\n
              • Not install plugins, themes, scripts, or custom code without approval<\/li>\n
              • Keep billing and contact details up to date<\/li>\n
              • Ensure all content provided is owned or licensed by the Client<\/li>\n<\/ul>\n

                The Service Provider is not responsible<\/strong> for issues caused by Client actions or third parties.<\/p>\n

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                7. Support & Availability<\/p>\n

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                • Support is provided during normal business hours<\/li>\n
                • Critical availability issues are addressed within two (2) working days<\/strong><\/li>\n
                • Response times are best-effort and do not constitute a guaranteed SLA<\/strong><\/li>\n<\/ul>\n

                  <\/p>\n

                  8. Fees, Payment & Suspension<\/p>\n

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                  If payment remains outstanding for 30 days<\/strong>, the Service Provider may suspend services and take the website offline until payment is received.<\/p>\n

                  No liability is accepted for losses resulting from suspension due to non-payment.<\/p>\n

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                  9. Term & Termination<\/p>\n

                  Services run on a rolling basis according to the selected billing cycle.<\/p>\n

                  Either party may terminate with 30 days\u2019 written notice<\/strong>.<\/p>\n

                  Immediate termination may occur in cases of:<\/p>\n

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                  • Non-payment<\/li>\n
                  • Misuse of services<\/li>\n
                  • Harmful or unauthorised activity affecting system security or stability<\/li>\n<\/ul>\n

                    <\/p>\n

                    <\/p>\n

                    Upon Termination<\/p>\n

                    After full settlement, the Client will receive:<\/p>\n

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                    • Website files as-is<\/li>\n
                    • Database export (if applicable)<\/li>\n
                    • Domain transfer (if held by the Service Provider)<\/li>\n<\/ul>\n

                      <\/p>\n

                      <\/p>\n

                      Not included:<\/p>\n

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                      • Ongoing hosting or maintenance<\/li>\n
                      • Continued backups<\/li>\n
                      • Support or redeployment assistance<\/li>\n
                      • Third-party licences owned by the Service Provider<\/li>\n<\/ul>\n

                        No refunds are issued for partially used periods.<\/p>\n

                        <\/p>\n

                        10. Liability \u2013 What Molaray Is NOT Liable For<\/p>\n

                        Molaray is not liable<\/strong> for:<\/p>\n

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                        • Loss of revenue, profit, bookings, or business<\/li>\n
                        • SEO rankings, traffic, or marketing performance<\/li>\n
                        • Downtime caused by hosting providers, APIs, or third-party systems<\/li>\n
                        • Security breaches caused by compromised credentials<\/li>\n
                        • Legal or regulatory compliance failures<\/li>\n
                        • Data loss outside direct Service Provider control<\/li>\n
                        • Any indirect or consequential damages<\/li>\n<\/ul>\n

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                          11. Ownership<\/p>\n

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                          • The Client owns all website content and the domain<\/li>\n
                          • Molaray retains ownership of internal systems, workflows, tooling, and methodologies<\/li>\n<\/ul>\n

                            <\/p>\n

                            12. Governing Relationship<\/p>\n

                            These Terms & Conditions apply to all services unless replaced by a signed agreement.<\/p>\n

                            <\/p>\n

                            In case of conflict, the signed agreement prevails.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

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                            <\/div>\n<\/div>\n<\/section><\/div>\n

                            <\/p>\n","protected":false},"excerpt":{"rendered":"

                            Terms & Conditions Website Maintenance, Hosting & Domain Services These Terms & Conditions govern the provision of website maintenance, hosting, and domain management services by Molaray (\u201cService Provider\u201d) to its clients (\u201cClient\u201d). 1. Website Build Services 1.1 What a Website Build Includes Unless otherwise agreed in writing, a website build includes: Design and development of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"brizy-blank-template.php","meta":{"footnotes":""},"class_list":["post-295","page","type-page","status-publish","hentry"],"blocksy_meta":[],"brizy_media":[{"id":310,"url":"https:\/\/molaray.com\/wp-content\/uploads\/2025\/09\/DJI_20250808132615_0136_D-scaled.jpg","name":"DJI_20250808132615_0136_D.jpg","meta":{"brizy_attachment_uid":"wp-1da9fdcf1cda58b370c59d5344809819.jpg","brizy_post_uid":["b4d59b0df76a95092caded8cfa816d85"]}},{"id":312,"url":"https:\/\/molaray.com\/wp-content\/uploads\/2025\/09\/DJI_20250808132842_0142_D-scaled.jpg","name":"DJI_20250808132842_0142_D.jpg","meta":{"brizy_attachment_uid":"wp-0c9870c3101e806c0cbba05e9d662ef9.jpg","brizy_post_uid":["b4d59b0df76a95092caded8cfa816d85"]}},{"id":318,"url":"https:\/\/molaray.com\/wp-content\/uploads\/2025\/09\/DJI_20250808132837_0141_D-scaled.jpg","name":"DJI_20250808132837_0141_D.jpg","meta":{"brizy_attachment_uid":"wp-4bb58edbe1be455be4cf1d85f559ebb8.jpg","brizy_post_uid":["b4d59b0df76a95092caded8cfa816d85"]}},{"id":326,"url":"https:\/\/molaray.com\/wp-content\/uploads\/2025\/09\/3M5A0851-scaled.jpg","name":"3M5A0851.jpg","meta":{"brizy_attachment_uid":"wp-5e247d542dff9f45f20c80becc027d2b.jpg","brizy_post_uid":["b4d59b0df76a95092caded8cfa816d85"]}}],"_links":{"self":[{"href":"https:\/\/molaray.com\/index.php?rest_route=\/wp\/v2\/pages\/295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/molaray.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/molaray.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/molaray.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/molaray.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=295"}],"version-history":[{"count":13,"href":"https:\/\/molaray.com\/index.php?rest_route=\/wp\/v2\/pages\/295\/revisions"}],"predecessor-version":[{"id":386,"href":"https:\/\/molaray.com\/index.php?rest_route=\/wp\/v2\/pages\/295\/revisions\/386"}],"wp:attachment":[{"href":"https:\/\/molaray.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}